We ship internationally, with the exception of a small number of restricted destinations. If we're unable to ship to your address, you'll be told at checkout before you pay — restricted destinations are enforced automatically, not left to chance.
For international orders, you are responsible for any customs duties, import taxes, or fees charged by your own country on arrival. These are not included in the order total and are not collected by BactoCore.
You can view your order status under "My Orders" once signed in.
Because bacteriostatic water is a sterile product, for hygiene and safety reasons we cannot accept returns of opened or used units. If your order arrives damaged, defective, or incorrect, contact us through the support form within a reasonable time of delivery (for example, 14 days) with a description and, where possible, photos, and we will arrange a replacement or refund at our discretion.
Membership is a one-time digital purchase, not a physical product, so there is nothing to physically return. See the Terms of Sale for how the membership fee and its store credit are treated — that page flags an open decision on whether the fee itself is refundable before its credit is spent, which should be resolved and reflected here too once decided.
If your order hasn't arrived within a reasonable time of the estimated delivery window, contact us through the support form and we'll look into it with the carrier.
Any shipping or return question can be sent through the site's support form — you can also leave a phone number there if you'd rather we call.